At Scheidt & Bachmann, we really believe that the focus should be on the customer. What the customer wants and when they want it.
This ethos helps us set the five pillars of service success:
Our mission is to be and remain ‘the best in the business” where we become the benchmark for Service Excellence. Our meticulous attention to detail is one of many factors that set us apart from our competitors.
Our success is based on our team - their commitment to our customers is second to none. With a training record document that is more like a roll of honour – IOSH, NEBOSH, ITIL, Prince 2, CISCO, Oracle DBA, and the list goes on – our people are the finest in the industry.
We have removed some of the obstacles that sat in the way of our success. We know our customers are busy and are not always blessed with ample time to get things done to the supplier’s timescale. No longer is it 30 days’ notice for a tariff change, more like 30 minutes – and we deliver on that.
Spare parts and consumables – same day, next day, you name it – we’ve got it covered from one of our regional bases in Manchester, Derby or our main UK warehouse with over £500k of spare parts to maintain your hardware.
We have a wide and diverse customer base and have created service packages specifically for them, combined with our new ways of working.
All service staff are on 5 day out of 7 day contracts, giving us the flexibility to provide support where it is needed at shopping centres and retail parks at weekends.
A 24/7 service is in our DNA. With a software support team at your disposal whenever you need it – just pick up the phone and we are there.
Our system monitoring tools let us tell you about problems and how we have resolved them before they even make it onto your radar.
Event management and special weekend support is our bread and butter. If you only need us on site two Saturdays each year, that’s all you have to pay for.
Christmas is a special time for us, with our shopping centre customers having the option of an on-site presence or a guaranteed 2 hour response at weekends leading up to the big day.
If you have 30 devices on site and 5 of those are business critical, select a 4 hour response for them and a 12 hour response for the others to ensure your service support is cost effective.
We want each of our customers to feel that we are part of their team; everything we do is to help them succeed, and their valuable feedback helps us develop products and services to fit with their needs. The car parking equipment and service landscape is changing fast, and we want to ensure that we are pioneering these changes on behalf of our customers.
Every point of contact that our customers experience with us has to be world class. From the first phone call or e-mail, to the engineer on site, to the Work Report when the call is closed – we need to be faster, more accurate, embracing technology and integrating with our customers systems.
We have a team of passionate individuals at S&B UK, which gives us the passion to deliver world class service
And all this leads to one thing...